Sutera Sleep Pillow Review: Answer of Neck/Shoulder Pain?
Pillows are one of the dynamic pieces of sleep gear, as a tiny shift in the shape or constitution of your pillow can significantly impact your sleeping experience. Consequently, the hunt for the perfect pillow rarely ever ends.
However, the Sutera Sleep Pillow promises to settle this debate once and for all. This pillow touts itself as the ideal pillow that brings the ultimate in neck support, but how much of these claims are facts?
What is the Sutera Sleep Pillow?
The Sutera Sleep Pillow is a brand new cervical pillow option that is taking the U.S. market by storm, thanks to its unique contoured design and its consequent versatility.
Cervical pillows are a type of specialty pillow designed to provide enhanced support to your neck, guaranteeing proper neck and spinal alignment through the night. These pillows achieve this extra neck support by sporting unique custom designs that typically consists of a slight compress that cradles your head and a raised row that props up your neck.
Note: Unlike your regular sturdy pillow, specialty cervical pillows offer more range of motion while maintaining optimal neck support and positioning. This enhanced ergonomics helps to prevent neck injury during REM sleep, during which we have minimal control over our muscles and movement.
However, our body shapes and contours are some of our most unique properties, with considerable differences in body profile as you go from person to person. Hence, cervical pillows can often be a hit or miss, and buyers often have to sift through several different options to find one that suits their profile correctly.
The Sutera Sleep Pillow aims to fix this issue with a peculiar design that packs an assortment of contours, so every sleeper gets the right fit.
Sutera Sleep Pillow Review: Overview
The Sutera Sleep Pillow lives up to its claim of being the “one neck-supporting pillow to rule them all” thanks to its unique, efficient design. The pillow features ergonomic grooves on all sides that guarantees a cradling feel for your head and neck, leaving you devoid of any aches when you wake.
The pillow packs both high and low curved surfaces on both sides of the pad, ensuring a custom fit for each individual and adequate sleep performance regardless of your unique sleeping needs.
With its excellent balance of support and comfort and the versatility of this pillow, the Sutera Sleep Pillow provides steep competition to other more established brands in a budget-priced cervical pillow that delivers in most sleeping positions.
Best For
- People who want the best level of comfort for their neck
- Folks with chronic neck pain, shoulder pain, or other upper body orthopedic issues
- People with spinal alignment issues
- Consumers who want an all-round comfortable memory foam pillow
Bad For
- Folks who prioritize maximum possible support from their pillows
- People who dislike a more traditional memory foam feel
- Broad-chested side sleepers
- Heavy-set stomach sleepers
- Poor customer service
Design and Construction
The main highlight of the Sutera Sleep Pillow is its design, and for a good reason. This pillow packs an ergonomic profile, optimized for supreme upper body comfort, a cradling memory foam cover, and a soft, breathable polyester blend cover. This Sutera pillow weighs 3.5 lbs.
Ergonomics
The Sutera Sleep Pillow is a peculiar-looking pillow that is sure to stand out on any line of pillow options. With this pad, you get a slab with depressions to comfortably cradle your head, as well as two raised “wings” on either side that ensure proper neck support in every position.
Thanks to the adaptability of the grooves and wings, if you use the pillow right, most sleepers will get even pressure distribution, as well as some of the best spinal, neck, and shoulder alignments of any pillow.
Furthermore, the customer feedback for this pillow backs many of the manufacturer’s claims with a significant percentage of users reporting considerable pain relief on switching to the Sutera.
Core
At its core, the Sutera Sleep Pillow packs a slab of memory foam that brings that traditional memory foam feels you get with these pillows. Here, you get a decent amount of sink combined with the cradling embrace of a high-conforming material.
However, while memory foam can be a godsend when it comes to pressure relief, for some, the considerable sink means you may not get as much support as you need.
Cover
The pillow cover on the Sutera Sleep Pillow features a breathable polyester blend fabric that helps to counteract the heat-trapping potential of memory foam. The cover is soft to the touch, and thanks to its breathability, it helps improve circulation and ensures you sleep cool and dry.
The Sutera Sleep Pillow cover is also removable and machine washable.
Sleeping Performance
The multifaceted design of the Sutera Sleep Pillow makes it an excellent option for most sleeper types.
Stomach Sleepers
For stomach sleepers, the wings on either side of the pillow provide lateral support for your neck, bracing your neck from both sides and carrying the weight of your shoulders. However, due to the soft firmness of the memory foam in this pillow, the carrying capacity of the wings works best almost exclusively with lightweight sleepers.
Consequently, most lightweight stomach sleepers will get sleeping experience with the Sutera that is comparable with what you get from higher-priced premium options.
However, for average-sized to heavy-set sleepers, the compression of the memory foam could throw your spine out of alignment and cause some discomfort. Here, you are better off opting for a sturdier pillow.
Back Sleepers
Back sleepers will enjoy significantly more comfort with the Sutera than stomach sleepers, as when you are stomach sleeping, your shoulders do not need excessive support.
Almost all back sleepers will find the Sutera Sleep Pillow cradling, supporting, and providing all the properties, you will expect from the ideal pillow.
Side Sleepers
Side sleepers can sleep with their head resting on either of the wings for direct support, while their neck fits perfectly in the middle groove for a cradling embrace. This group of sleepers should also enjoy the ergonomic shape of this pillow and all the pressure relief and body alignment it brings.
However, broad-chested people with broad shoulders may not get enough support from this pillow, as the excessive sink of the wings under the weight of your head may throw your neck and spine out of alignment.
Combination Sleepers
The Sutera Sleep Pillow holds its own in most sleeping positions and provides some better performance than most entry-level options. However, we will only recommend this pillow for combo sleepers, if you fall on the lighter end of the weight scale.
For more heavy-set sleepers, you may experience severe detraction from the otherwise comfortable experience in some sleeping positions.
Sleeping Temperature
The ultra-breathable polyester cover does a great job of mitigating the heat-trapping properties of memory foam. With the Sutera Sleep Pillow, you get an airy sleeping surface that keeps you cool and dry all night long.
Pricing
The Sutera Sleep Pillow retails for around $55, which is regular pricing for most standard pillow offerings. Most other cervical pillows, and even many regular pillows, sell for around this price point.
However, the unique profile of the Sutera brings some added value at no extra cost. Hence, if you value the added neck support and pressure relief you get with this pillow, the Sutera Sleep Pillow is an easy buy.
Note: The more you buy, the cheaper would be the price on the official site.
Warranty
Every Sutera Sleep Pillow unit ships with a 30-day satisfaction guarantee that only begins counting when you receive the product. However, this coverage does not include shipping costs, and the manufacturer states on their website that a “small restocking fee” may apply.
Is the Sutera Sleep Pillow Safe?
Yes. The Sutera Sleep Pillow meets industry standards like CertiPUR-US and GREENGUARD Gold certifications that certify that the pillow has undergone independent tests to ensure user safety.
Furthermore, the pillow uses a rayon-infused polyester cover that brings the hypoallergenic properties and mite-resistance of viscose rayon, a bamboo derivative.
Sutera Sleep Pillow vs. Close Competition
The Sutera Sleep Pillow packs comparable performance to other top-of-the-line cervical pillows like the Mediflow Fiber Pillow and the Xtreme Comforts Pillow. Plus, all three pillows retail at a similar price point.
Consequently, the one defining factor that sets the Sutera apart from the competition is its unique shape and ergonomics. Otherwise, you get a reliable supporting pillow that works and is an easy pick to recommend.
You May Also Like: 10 Best Cervical Pillows (Traction Pillows for Neck Pain)
Verdict
The Sutera Sleep Pillow is a well-balanced all-rounder that packs the ideal mix of comfort and support for most sleepers. The unique shape of the pillows also brings enhanced neck support that people with orthopedic issues will appreciate.
Consequently, save for heavy-set stomach sleepers and big and tall side sleepers, the Sutera Sleep Pillow is a solid pick that is sure to deliver high-end performance.
Buyer beware – I ordered two pillows over a month ago. The money immediately was taken from my account, but I received NOTHING in terms of communication about a delay, or a projected timeframe for receiving my pillows. I had to find this company’s phone number to get the information that my order was “pending”. I requested a refund, we’ll see how quickly that happens.
I also had the same issue. I purchased 4 pillows back on 6.22.20 no email as to when my pillows would be shipped. I had contacted both fed-ex and sutera with no assistance. I have requested that they return my money and they told me I had to fike a police report and a photo before they would return my money, what a bunch of BS. Do not order through this company as you can get the same pillow through amazon.
I ordered a pillow and then a warranty charge of 19.99 was stuck on my order. I emailed and canceled the order within 5 minutes of ordering. I then called after I saw the money was quickly taken out of my account and they said it was now to late. They couldn’t give me a tracking number for the mailing but said it had been sent. They kept trying to give me a discount that I did not want. The customer service representative Luke was not helpful at all. I filed a dispute with PayPal and will never return to this company. They’re a rip off
Good luck TL! The day after I ordered the Sutera Pillows I started sending cancelation requests, but they were ignored. I’ve got a box from them that I won’t open as I hope to find a way to refuse them. My only fear at this point is the cost of shipping them back as I fear they’ll refuse to take them back. I wish I’d never ordered these pillows but trying to cancel once they’re ordered is practically impossible. Buyer beware – definitely!!!
want to track my order
I have foramen magnum stenosis and occipital neuralgia birth of which give me terrible migraines. If you have any similar medical issues, this isn’t for you. You can only return if you pay a 15% restocking fee or accept a 50% refund. I bought my pillow directly from Sutera. Terrible, horrible pillow.
Sutera is a joke , there is absolutely NO customer service!!! and it is like sleeping on a slab!!!
I suggest anyone wanting to try this pillow buy with PayPal who offers a the true money back guarantee. I also contacted Sutera customer service after receiving the worst chemical smelling pillows I have ever bought! My family tried them after airing them out for nearly two weeks and still refused to sleep on them as the chemical smell was awful! I broke out in a rash on both sides of my face and my eyelids after sleeping for two nights on the pillow. When I contacted Sutera Customer Service here is what they said:
“Thank you for contacting the Sutera Team.
Important Notes:
• It is natural for new memory foam pillows to give off a chemical-like smell.This is called
off-gassing and quite similar to the smell coming from the interiors of a brand new car,
the smell of dry cleaning. Our pillow gets packaged immediately right out of production,
and it may sometimes emit an odor when opened as a result of the manufacturing and
sealing process and is very common in the production of memory foam. Memory foams are
usually manufactured using petroleum-based products and chemicals like
fire-retardants to comply with federal standards.
• The “new memory pillow smell” is not dangerous to your health and dissipates in a few days
up to a week. To some people, the temporary scent is manageable, but for others
it may be intolerable to sleep on when first unboxed.
Here are a few tips on how to remove the “new pillow smell” from your Sutera Memory Foam Pillow more quickly:
• We recommend that you air out the Sutera Memory Foam Pillows for one to three days in a
well-ventilated area. First, remove the pillow from the packaging. If there is a chance, it is best
to place the pillow outside on a non-humid day where it can be aired as much as it can. The
porch or garage works great to air your pillow. If the outdoors is not suitable, you may place the
pillow in a room where you can open the window and with the optimum air circulation.
• After airing, a bit of baking soda can also help deodorize your memory foam pillow.
Simply sprinkle baking soda all over the pillow and let sit for an hour. Then, use a
vacuum cleaner to remove the baking soda.
• Let your nose be the judge. Once the strong chemical smell is gone, it is ready for use.
You can now have the most relaxing sleep of your life!
Please do not hesitate to reach out to us if you have any additional questions.
Thank you!
❤, Sutera Team
sleepsutera.com | questions@sleepsutera.com | 949-561-1019″
This is unacceptable. Now I am worried about the petroleum product they are derived from being toxic and flammable as this type of memory foam is a known combustible material, please see: https://homesteady.com/facts-7586901-memory-foam-flammable.html
I am looking into product liability and non-disclosure of harmful ingredients laws at present to see if legal action may be appropriate since my family has been physically damaged as a result of these pillow with rashes and upper respiratory issues. Way to go Sutera customer service!
So why aren’t they letting the product breathe and “off-gas” prior to packaging then? Exactly how long do I have to wait until the product is “useable”???????????????????? Are you kidding me???????????????
Thank God I used PayPal for these transactions. They charge you for your first order then if you add any additional pillows when they keep lowering the price after you initial purchase, they charge you a second time. I personally don’t like these kinds of not quite honest business practices either. Seems to me they care more about dumping product than selling a really good and useable product.
For people with Allergies “They Stink” BAD
SCAMMING COMPANY!!!
Their pushy sales agents trick you into multiple charges by saying the transaction did not go through. Then they stagger shipments to throw you off. If you want to return the unwanted products, they charge restocking fees & more making it cheaper to just keep! Total scam operation. AVOID SUTERA!
I also had the same issue. I purchased 4 pillows back on 6.22.20 no email as to when my pillows would be shipped. I was then told on 7.22.20 that Fed -ex had delivered on 7.21.20. I had contacted both fed-ex and sutera with no assistance. I have requested that they return my money and they told me I had to file a police report and a photo before they would return my money, what a bunch of BS. Do not order through this company as you can get the same pillow through amazon.
I ordered a pillow back when COVIC-19 first started and I was working from home. I ordered this pillow and have yet to receive the pillow or a refund. I have gotten the run around since I started calling or emailing. I’m going to report them to the BBB.
Same here! Makes me so mad!!! You can’t trust this Compaany…
I ordered a pillow in late June or early July and also had issues. I never got any kind of communication as to order confirmation, etc. however when I contacted them via email I did get a response that my order was pending. I continued to send emails regarding status and they did get back to me. It took a long time to get the pillow but I did it today (6/6/20). So it took a month or more but they did communicate when I emailed. I do like the pillow. I think it will take a little getting used to since it is not like your average pillow, but I am hopeful.
I do agree they need to improve on communication and transport time but like I said they did return all of my emails and I did receive my pillow. 😊
Same here. I just received my pillow today & was continually advised via texts & emails current information of its delivery status.
I was alerted today via text that my package was just delivered & on my porch.
I ordered 3 pillows on 09/27/2020 and received them today, 10/01/2020. I can’t wait to try one tonight!
I just received my pillow after waiting over a month. I was really excited because I am a back sleeper, and it looked perfect. My entire head went numb, it was thin, hard and nothing like I expected. I called immediately to find out how to return it (I assumed they would send me a shipping label), but they informed me it would be a 15% restocking fee plus on top of that I would have to pay for the return shipping. She then said to avoid a hassle, they would offer me a 50% refund and I could keep the pillow. It would have cost more between the shipping and the restocking fee, so I kept it and I guess I could give it to someone. So disappointed!
I ordered 3 pillows and it took 6 weeks for them to arrive. When I opened the package the smell of mildew was intense. I contacted the company and was told to let them “air out” that the pillows absorb smells will in the warehouse. These are made in China, though the company puts an American flag on the site. I tried repeatedly to get a refund but was told that they had to have my personal cell phone number to contact me. They refused to contact me through email. The smell is sickening. Handling them gave me itchy eyes and had to take allergy meds. I ordered 3 and gave one as a gift and I am embarrassed giving this pillow. Don’t deal with this seller. Disgusting product and lousy customer service
DO NOT order these pillows. They are disgusting and the chemical smell the pillow puts off smelled up the whole room and made me sick to my stomach.
The smell made my sinus burn and gave me instant headache.
They have horrible customer service and the return policy is a joke. Waste of money let alone a health hazard. The pillow is now stinking up the garage because it is a further waste of money to send it back. Horrible company.
Received pillow within 2 weeks of ordering. Will try it out and see if it comply with all the good reviews I saw.
I ordered on 9/3 and received it on 9/11.
I feel the pressure taken off my
Neck and shoulders as soon as I lay down. So far I’m liking this pillow a lot! These reviews are wild.
worst pillow ever! I have tried for 5 nights and it just made my neck pain even worst.
The surprise came when I called the company to return the pillow just to found out that they shipping costs wouldn’t be paid by them and they would keep 15% as a fee.
Worst pillow, worst customer service!
I have slept on this pillow 4 nights and neck and shoulders are worse than before, called about a refund but choices are not good, 85% refund and you pay postage yourself which is probably very high because it is very heavy or keep the pillow and they will refund your card at 50% of what you paid. So that means satisfaction is not guaranteed.
1/2 star. Poor product. Too soft. No support, both physically and from the company when I wanted my full refund, that after 15 minutes with someone who barely spoke English, I only got half my money back and keep the terrible product. Is it really so bad Sutera doesn’t want it back? I get some of my money back and I still can’t help but feel scammed. Terrible product. Terrible company.
This company is a scam. I wanted to order one pillow but when I got to end after putting in all my information the order form continued adding pillows until my order added up to over $200 when I was only wanted one pillow. Really, there was no way that w could change my order. Now, I’m stuck with 5 pillows that I don’t want and a $200+ of which I don’t want or can afford and it also cost more to return. And trying to talk to someone from this company is not a chance at all. The company is a SCAM!
I ordered 3 pillows on 5/31/2020…..have been using one, and I like it very much. Just opened the other two and they are rather flat. Is there any way I can restore them to their rightful shape? Thanks much.
Beulah Thornton
P.O. Box 597
Coarsegold, CA 93614
559-683-8236
I ordered one pillow using PayPal. I was concerned because it did not ask for shipping address. I immediately messaged the company and they responded within minutes. I gave them address and had a follow up message to assure me all was well. I received the pillow in 5 days and love it.
I have never had better customer service !
Do not purchase this pillow if you are looking for support. I opened the box and the pillow was EXTREMELY thin. It did ‘fluff’ up after a bit – but there is no support whatsoever. It actually caused my carpal tunnel to flair up. I returned to my regular pillow the next night and had no problems.
The return process is a joke. I requested a refund and was asked to call customer service. When I did, I was offered a 10% refund and $25 store credit and I could keep the pillow. Nope. Just want my refund. So they countered with a 50% refund and to keep the pillow. If I didn’t accept this offer, I would have to pay a 15% restocking fee and shipping. So, I just took the 50% refund to not have to hassle with the shipping, etc.
Buyer beware.
DO NOT BUY FROM SUTERA!!! I ordered two pillows which I received on January 3, 2021. These pillows are not as described on the Sutera website, however, my husband decided to keep his. I wish to return and obtain a refund for mine. I emailed Sutera’s Customer Service department (per their online instructions) on January 31st. This was within the 30 day return requirement. I requested an RMA number and a refund. On February 5th, I received an email that Sutera needed to have a personal conversation to process the return. I called on February 5, per Sutera’s instructions, and the Sutera Agent said that Sutera had “no record” of me contacting them for an RMA. (Obviously they have a record of my request, or they would not have sent me the email telling me to call them). The Agent I spoke with then offered me $3.89 to keep the pillow. I refused, said I wanted to proceed with the return and refund, and asked to speak to a supervisor. This was denied. I received an email on February 8 asking me if I was satisfied with my conversation with the Sutera Agent. I replied that I was not and that I wanted an RMA number and refund. I did not receive any reply. I tried to reach them at their “Customer Support” line today (February 11) but could not reach a person, only an automated “we’ll get back to you” message. After reading the experiences of others, I see this is standard for this company. DO NOT BUY FROM SUTERA!!!
I also bought 2 pillows I have been trying to contact them Sutera and no one gets back to me
these pillows are not working for us and I wanted to send back before the 30 days and no one got back to me, Its now over 30 days and i am stuck with to pillows that we can not use? Can someone please help me
DO NOT order these pillows. They are disgusting and the chemical smell the pillow puts off smelled up the whole room and made me sick to my stomach.
The smell made my sinus burn and gave me instant headache.
They have horrible customer service and the return policy is a joke. Waste of money let alone a health hazard. The pillow is now stinking up the garage because it is a further waste of money to send it back. Horrible company.
Similar to many other reviewers, I purchased these and never received an emailed receipt. After emailing they finally responded that they had my order. Once received these pillows are not memory foam as they are hard as rocks. I have other memory foam pillows that are very soft. These do not give and create neck pain. Upon returning they charge you 15% restocking fee plus you pay return shipping. So they falsely advertise the pillow as memory and give you inferior standard foam, don’t stand behind their product, and make money reselling the same cheap pillow! unbelievable never buy from this company!
I ordered one of your pillows on January 6 and have not heard anything from you about it. I would like to when I am going to receive it. If there is a problem of any kind with my order please let me know. Please send me a email to grannynamcy1@comcast.net to let me know what is going on.
There are many of Sutera pillow sellers. Which one is the authentic manufacturer??
https://sleepsutera.com/
sleepdreamdeep.com
Getsutera.com
etc.
Thank you!
https://sleepsutera.com/products/dream-deep
I ordered these pillows on July 1,2022. This company is a scam. I wanted to order one pillow but when I got to end after putting in all my information the order form continued adding pillows until my order added up to over $200 when I was only wanted one pillow. Really, there was no way that w could change my order. Now, I’m stuck with 5 pillows that I don’t want and a $200+ of which I don’t want or can afford and it also cost more to return. And trying to talk to someone from this company is not a chance at all. The company is a SCAM!